Better UX in access and subscription management

Digital solutions aren't just about functionality, they should also be enjoyable and simple to use. User experience (UX) can even determine whether a platform succeeds or fails. For example, 88% of online customers are less likely to return to a website after a bad experience. This shows how important it is to prioritize users' needs in every digital design decision.

The same also applies to setting up and managing customer identity and access. Many SaaS companies struggle with complex setups, disjointed tools, and high maintenance demands. The good news? A unified system for access and subscription management can transform the UX for both businesses and their customers. Let's explore the challenges and why a simpler solution, like Veriam, makes all the difference.

Why traditional CIAM systems can be a headache

Setting up and managing CIAM systems often feels more like solving a puzzle than building a solution. Here's why:

• Fragmented tools. Many businesses use separate systems for access, subscription, and contracting. But, to create a cohesive process requires time-consuming integrations, endless admin tasks and complex workarounds.
• Lengthy setup times. Relying on multiple tools makes workflows harder to establish. Depending on your needs, a new CIAM software alone can take months to set up and learn.
• High maintenance demands. Legacy CIAM systems require maintenance and more so, when paired with other tools. This eats into time and resources

These pain points often lead to frustration for tech teams, fragmented user experiences, and potential security issues. 

How an integrated system changes everything

A unified system for both access and subscription management removes complexity and creates a better experience for everyone. 

First of all, a single system offers an easier setup. There are fewer moving parts and integration issues in comparison to integrating multiple tools. 

Access and subscription management functionalities are already integrated which eliminates fragmentation and creates a uniform and more pleasant user experience across the board.

A single system also improves the user experience by offering cohesive access management and subscription processes. Automated workflows and first-class integrations replace manual processes.

An integrated platform with multiple services also prevents password fatigue. With a single secure login, users don’t need to juggle multiple passwords across platforms. This reduces admin workload for service providers and strengthens security.

By combining access and subscription management, businesses can reduce errors, improve efficiency and provide a more intuitive experience for users.

Benefits for SaaS providers and customers

Using a single system for access and subscription management makes both SaaS providers and end users happy. The former can cut their administrative overhead (easier password management, automated tasks and steps, more cohesive workflows), reduce support queries, and create more efficient and satisfying onboarding processes. 

Customers also benefit from only ever needing one Veriam login that they use across multiple SaaS providers, subscriptions, products and data. Existing user and business data is used for each new sign up, which means that customers experience a faster, familiar process supporting retention and satisfaction.

Veriam directly addresses these challenges by offering features that save time and improve security:

• Reduce integration code by up to 99%. Get started with just a few lines of code.
• Self-service onboarding features. Define your process and let new customers manage their own access and subscriptions.
• Real-time updates. Changes to subscriptions are instantly reflected in access permissions.
• Stronger security. Veriam consolidates user management into one platform, reducing vulnerabilities. 

Time to prioritize UX

Good UX isn’t just a nice-to-have—it’s essential for scaling your SaaS business. When access and subscription management are simple and intuitive, customers stay loyal, support tickets decrease, and your team has more time to focus on growth.

Veriam delivers a solution that makes complex processes simple and prioritizes both service providers and end users. Ready to see how Veriam can transform your operations? Sign up for our Beta access management feature today. Subscription management is coming soon!